poor onboarding

Why Poor Onboarding Can Lead to Increased Costs

Onboarding is one of the most important processes for a company. It can make or break a new hire’s experience with your company. Unfortunately, many companies do not put enough emphasis on their onboarding process. New employees can feel lost and unsupported as a result. We will explore why poor onboarding leads to higher costs and how potential clients can fix it.

Effects of a Poor Onboarding Process

Onboarding is orienting and acclimating new employees to their job, workplace, and company culture. Healthcare organizations, as well as other industries, often overlook or rush this step. A poor onboarding process can lead to the following:

Frustrated and Stressed Staff

The onboarding process is crucial for any organization, but it is especially important in a nursing home. Nursing home employees are responsible for the health and wellbeing of the residents.

Thus, they must be properly trained and prepared for their duties. Unfortunately, many nursing homes have a poor onboarding process, leading to frustrated and stressed staff members.

High Employee Turnover

Poor onboarding can have several consequences for nursing homes, including increased costs. One of the biggest expenses for nursing homes is turnover.

One reason for high turnover is dissatisfaction among healthcare staff. This dissatisfaction or disengaged state originates from poor onboarding. Employees who are rushed during the onboarding process often feel overwhelmed.
When employees don’t feel comfortable in their new role or are not given the proper training, they’re more likely to leave. This turnover can be costly, both in terms of money and time.

Nursing homes are continuously forced to train new employees due to high turnover. The training costs increase as a result.

Errors and Accidents

Healthcare is a complex and high-risk industry. The stakes are high because employees are dealing with health. A small mistake can have serious consequences.
So, new employees should receive comprehensive training. This training includes updated information on new technologies and treatments.
Poor onboarding procedures can lead to new employees making mistakes or being injured. Mistakes could jeopardize a patient’s safety. The worst thing is to cost the precious lives of the residents.

Remember, the healthcare environment is constantly changing. By ensuring that new employees are properly onboarded, healthcare organizations can reduce errors and improve patient safety.

Poor Quality of Care

Patients will be helped a great deal if new employees are onboarded well. Nursing homes and other healthcare facilities rely on this process more than any other business.

If the onboarding process is well-organized and informative, the new employee can quickly adapt to their surroundings. They become comfortable with their new role. As a result, they will be more likely to provide high-quality care.

However, if the onboarding process is chaotic or ineffective, it can lead to confusion and frustration on the part of the employee. This confusion can ultimately impact the quality of care that they can provide.

How to Improve Poor Onboarding Processes

The onboarding process should provide new staff members with all the information they need to know about the nursing home, including its policies and procedures. It should also allow them to ask questions and get clarification on anything they are unsure about.
When new employees are given a thorough understanding of the company’s mission and values, they are more likely to approach their work with a patient-centered focus. Of course, nursing homes should provide proper training.

Give the new employee plenty of time to adjust to the new position. This should include a gradual introduction to the new job duties and a timeline for completing all required training.

Insurance Agent’s Role in the Onboarding Process

Now, you have a clear understanding of how poor onboarding processes can lead to increased costs for the healthcare industry. What is your role as an insurance agent?

It’s your job to offer risk management services, including providing information about nursing home insurance. Insurance can benefit healthcare facilities because of the risky nature of their job.

Helping healthcare facilities set up effective onboarding programs can help reduce the risk of costly mistakes and improve the quality of patient care.


Onboarding at a nursing home should be viewed as an investment and not an expense. By providing a comprehensive orientation program for new hires, nursing homes can reduce employee turnover, save on training costs, and improve the quality of care for residents.

About Caitlin Morgan

Caitlin Morgan specializes in insuring assisted living facilities and nursing homes and can assist you in providing insurance and risk management services for this niche market. Give us a call to learn more about our programs at (877) 226-1027.